FAQs
Looking for more information about Kalkal products? Please send a request to contact us by email: [email protected]
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Where can I buy Kalkal boots and gear?
Currently, we only sell on Amazon.com(US site). You can find our products via Kalkal's official Amazon brand store. Please ensure that your order is made from our official store, or we may not be able to assist with any order-related issues from other retailers or platforms.
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Do you offer half sizes for your boots?
Most of our boots are only available in full size. However, we do offer half size on some specific boots. Please refer to each boot's size chart.
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How to find your correct boot size?
Make sure that you measure your feet accurately to get the correct size of boots.
Take a piece of white paper and put your foot on it.
Mark your longest toe and heel.
Then measure the distance between them using a straight line parallel to your foot's length.
Repeat those 3 steps for the other foot.For detailed information, please refer to our Boot Size Guide.
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What is neoprene material?
Neoprene is a synthetic rubber material that is highly resistant to heat and water. Due to its excellent insulating properties, it is ideal for keeping feet warm and comfortable in cold conditions. Furthermore, it is lightweight, durable, reliable, and perfect for making footwear.
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Does the shaft of the boot have good flexibility and softness?
Yes. Kalkal boots are built with a neoprene upper with a rubber exterior for a comfortable fit. The boot shaft is soft, skin-friendly, and flexible, so that you can roll it down to vent the moisture or heat from the boots.
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Is there any foot odor caused by wearing these boots for an extended period?
Kalkal boots feature a breathable mesh lining that wicks away moisture, helping to prevent bacteria buildup and foot odor. You will be able to keep your feet dry and comfortable throughout the day.
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How to clean and maintain Kalkal boots properly?
All boots are waterproof, which makes cleaning a lot easier. It is recommended to clean rubber boots with warm water and a mild soap. Let the boots air dry after thoroughly rinsing them. Keep them out of direct sunlight as well as away from heat sources to prevent them from cracking.
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If I put on thick socks, will these boots still fit me when I wear them?
Yes, Kalkal boots are designed to fit comfortably with thick socks. Additionally, the rubber shell is flexible and will mold to your feet for a comfortable fit. Please check the size chart carefully, and consider selecting a size up from your usual size to ensure sufficient space for your feet to move around.
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How do I return an item?
If for any reason, you are not completely satisfied with your purchase, you can return the unused products via Amazon for a full refund within 30 days of purchase. Please contact our customer service via email or on Amazon.
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Can I exchange the items if they don't fit?
Sure. You can contact us via email: [email protected], or request an exchange via Amazon directly.
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How can I check my order status?
Currently, we sell products on our official Amazon store; the order will be handled by Amazon, so you will be able to check the order status on your Amazon account.
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What shipping service does Kalkal use?
Our orders are fulfilled by Amazon for now, so it will depend on how Amazon ships out the items.
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Does Kalkal offer a warranty on all products?
Yes. We offer a warranty on all our products. Your satisfaction is our guarantee. For more details, please check our Warranty Policy.
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What's Kalkal's return policy?
If for any reason, items can be returned unused within 30 days from the date of purchase effortlessly.
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Where are Kalkal boots made?
Kalkal boots are manufactured and assembled in dedicated factories located in China.